Refund & Return Policy

DOOAA — Refund & Return Policy

At DOOAA, we aim to ensure a fair and secure experience for both buyers and sellers. This Refund Policy outlines the conditions under which refunds may be requested, approved, or denied on the DOOAA platform.

By using DOOAA, you agree to the terms described below.

Eligibility for Refund

Buyers may be eligible for a refund under the following conditions:

• The item received is not as described by the seller.
• The item is damaged, defective, or incomplete.
• The seller fails to ship the item within the stated timeframe.
• The order is cancelled by the seller before shipment.
• The buyer cancels before the seller marks the order as “shipped.”

Refund eligibility is determined after DOOAA reviews the details submitted by both parties.

Non-Refundable Situations

Refunds will not be issued in the following cases:

• The buyer changes their mind after receiving the correct item.
• The buyer provides incorrect delivery information.
• Damage occurs due to improper handling after delivery.
• The buyer fails to provide required evidence during a dispute.
• Perishable or time-sensitive items after delivery (where applicable).

DOOAA may reject claims that lack sufficient evidence or violate platform policies.

Refund Process

When a refund is requested:

1. The buyer must submit a refund request within the dispute window shown on the order page.
2. The buyer must provide relevant evidence such as:
   • Photos or videos of the item
   • Packaging details
   • Explanation of the issue
3. DOOAA reviews the case, may contact both parties, and may request additional proof.
4. DOOAA makes a decision and issues the refund if approved.

Refunds are processed only through the original payment method.

Escrow Refunds

DOOAA uses an escrow system to protect buyers and sellers.

• If the buyer raises a dispute before funds are released, DOOAA may hold the payment until the issue is resolved.
• If the dispute is resolved in the buyer’s favor, the escrow amount is refunded.
• If the dispute is resolved in the seller’s favor, funds are released to the seller.

Escrow decisions are final and based on the evidence provided.

Order Cancellations

Buyer-Initiated Cancellation

You may cancel an order only if the seller has not shipped the item.

Seller-Initiated Cancellation

If a seller cancels an order due to stock issues or other reasons, the buyer will automatically receive a full refund.

Return Requirements

In cases where the item must be returned to the seller:

• The buyer must return the item in its original condition.
• The buyer may be responsible for return shipping fees unless otherwise stated.
• Tracking information must be provided (if required).

Failure to return the item may affect refund eligibility.

Fraud and Abuse

DOOAA reserves the right to deny refunds and take action against users who:

• Abuse the refund system
• Submit false or misleading claims
• Engage in fraudulent activity
• Repeatedly violate marketplace rules

Such actions may result in account suspension or permanent termination.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Email: support@dooaa.com
Address: [Insert company address]